Effective Date: 22 September 2026 This Refund Policy explains when and how you can request a refund of amounts paid to Couplinn. It forms part of our Terms of Service and does not limit any statutory right you have as a consumer.

1. Statutory Cooling-Off Period If you are a consumer resident in the United Kingdom or the European Union, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a purchase within fourteen (14) days of the transaction, without giving a reason. Where you have consented at checkout to immediate access to digital content or premium features, you acknowledge and accept that the statutory right of cancellation is lost once delivery begins, in accordance with Regulation 37(1)(a) of the 2013 Regulations. This is presented as a clearly labelled checkbox at checkout.

2. Subscriptions Cancellation: you may cancel any subscription at any time from your account settings. Cancellation stops the next automatic renewal; you retain access to paid features until the end of the paid period. Refund of the current period: subscriptions are generally non-refundable for the current period. We may issue a refund for the current period, at our discretion, if the Service was materially unavailable for a sustained period during the current billing cycle. Refund following termination for breach: where we terminate your account for breach of our Terms, Content Moderation Policy, or Community Guidelines, no refund is due. Refund following termination for our fault: where we terminate your account for reasons unrelated to your conduct, we refund the unused portion of the current billing period on a pro-rata basis.

3. Virtual Gifts, Credits and One-Off Purchases Virtual gifts, credits, boosts, and other one-off items are digital goods delivered instantly. Once used or consumed, they are non-refundable. Unused virtual items may be refunded

within fourteen (14) days of purchase where no part of the item has been consumed and you have not otherwise waived your right of cancellation.

4. How to Request a Refund Please email info@couplinn.com from the email address on your account, including: your account username or email; the transaction date and amount; a brief reason for the refund request. We aim to respond within five (5) business days and to complete approved refunds within fourteen (14) days to the original payment method.

5. Chargebacks If you dispute a charge with your bank or card issuer without first contacting us, we may: suspend your account pending investigation of the disputed transaction; terminate your account if we conclude the chargeback was made in bad faith or the underlying transaction was legitimate; refuse future service. We ask that you contact info@couplinn.com before initiating any chargeback.

6. Charges on Your Statement Charges appear on your card or account statement as COUPLINN. If you do not recognise a charge, contact info@couplinn.com.

7. Consumer Rights Nothing in this Refund Policy limits your rights under the Consumer Rights Act 2015 or any other mandatory consumer-protection law of the jurisdiction in which you are resident.

8. Contact Company: Couplinn

Refund enquiries: info@couplinn.com