Effective Date: 22 September 2026 We are happy to hear from you. Please use the details below to reach Couplinn.

Email For all enquiries — general questions, account and technical support, billing and refunds, safety and content reports, privacy and data-protection requests, appeals against moderation decisions, and legal or law-enforcement correspondence — please write to: info@couplinn.com We aim to reply within two (2) business days. Complex matters may take longer; we will keep you informed.

Reporting a problem inside the platform The fastest way to report a profile, photograph, or message is the in-app Report control. It is available on every profile and inside every chat. For anything urgent or off-platform, email info@couplinn.com.

Complaints If you have a complaint about the service or how we have handled a request, please see our Complaints Procedure.