Account
How do I create an account?+
Click Sign up in the top right of any page, enter your email address, choose a username and password, and confirm you are at least 18 years old. You will then be asked to complete a short profile.
How do I change my email or password?+
Go to Account settings → Security. Enter the new email or password and confirm with your current password.
I forgot my password. How do I reset it?+
Click Log in → Forgot password, enter the email on your account, and follow the reset link we send you.
How do I delete my account?+
Go to Account settings → Close account. Deletion is permanent and takes effect immediately; some records are retained as described in our Privacy Policy.
Can I have more than one account?+
No. Each person may hold only one active account.
Matching and profile
How does matching work?+
Matches are suggested based on the preferences you set (age range, distance, interests). You can browse suggested profiles, search directly, and adjust your preferences at any time in Account settings → Preferences.
How do I verify my profile?+
Verified profiles carry a badge. To verify, open Account settings → Verification and follow the on-screen photo verification prompt.
Can I hide my profile from search?+
Yes. Account settings → Privacy → Visibility → Hidden. Hidden profiles are not shown in browse or search results; you can still message and be messaged by existing matches.
What photos are allowed?+
Clear, recent photos of you. See our Community Guidelines for what is not allowed.
Payments and subscriptions
What payment methods are accepted?+
Visa, Mastercard, Google Pay, and Apple Pay.
What appears on my bank statement?+
COUPLINN.
How do I cancel my subscription?+
Account settings → Subscription → Cancel. Cancellation stops the next automatic renewal; you keep paid features until the end of the current period.
When am I charged for auto-renewal?+
On the date shown in Account settings → Subscription. We remind you three (3) days before annual renewals and one (1) day before monthly renewals.
How do I request a refund?+
Email info@couplinn.com from the address on your account, with the transaction date, amount, and a brief reason. See our Refund Policy for what is refundable and when.
Safety and moderation
How do I report a profile or message?+
Use the Report button on the profile or inside the chat.
How do I block someone?+
Open the profile and press Block. Blocking is immediate and ends contact in both directions.
What happens after I report?+
A moderator reviews the report against our Content Moderation Policy and takes proportionate action, from warning to permanent removal.
How can I appeal a moderation decision?+
Email info@couplinn.com within 30 days of the decision. Your appeal is reviewed by someone who did not make the original decision.
Privacy
What data do you collect?+
Profile data, messages, purchases, and technical usage data. Full detail is in our Privacy Policy.
How do I download my data?+
Account settings → Privacy → Download my data. A copy is emailed to you.
How do I request deletion of my data?+
Close your account from Account settings → Close account, or email info@couplinn.com.
Technical
Which browsers are supported?+
The latest two versions of Chrome, Safari, Firefox, and Edge.
Why am I not receiving emails from Couplinn?+
Check your spam or promotions folder. Add info@couplinn.com to your contacts. If mail still does not arrive, write to us from a different address.